Data deletion — SocialFox

SocialFox is a platform in which marketing agencies run their clients' social media, each in its own workspace. Below is how to delete your data. Contact: [email protected].

If you run a workspace (agency owner)

Request the deletion of the workspace in SocialFox: Help → Tickets (a self-service deletion confirmed with your password and an authenticator code will appear in the workspace settings).
For 30 days you can cancel the deletion. Before the deletion you may ask for an export of the data.
After the grace period we delete the workspace permanently: team and client-portal accounts, content, platform connections, platform data, tickets, billing data beyond what the law requires, and we destroy the workspace's encryption key. We confirm this by e-mail.

A workspace whose trial ended without a plan is read-only for 90 days and then deleted as above.

If you have a SocialFox account (agency team or client portal)

Write under Help → Tickets or to [email protected] from the e-mail address of the account. We delete the account within 30 days and confirm it by e-mail. Content you prepared in the agency's workspace stays there as the agency's material.

A workspace administrator can also remove your access (Team and roles).

If your Facebook, Instagram, Google, LinkedIn or TikTok account is connected to SocialFox

Revoke access in the platform's settings:
- Facebook and Instagram: Settings & privacy → Settings → Business integrations → SocialFox → Remove;
- Google and YouTube: security.google.com/settings/security/permissions;
- LinkedIn: Settings & privacy → Data privacy → Permitted services;
- TikTok: account settings → app permissions. SocialFox loses access to your account and pages at once.
Write to us at [email protected] with the subject "Data deletion – SocialFox". Give the account name on the platform or the e-mail address of your SocialFox account, and the workspace (agency) name if you know it.
Within 30 days we delete the access tokens and connection information (account names and identifiers, permissions) and your SocialFox account if you have one, and confirm it by e-mail. Data of pages an agency runs for its clients is deleted on the agency's instruction as the controller of that data.

If you comment on posts or write messages to a brand run in SocialFox

Your comments and messages reach the agency's workspace from the brand's profile. The controller of this data is the agency or the brand; we process it on their behalf.

Delete the comment on Facebook or Instagram. SocialFox deletes it automatically: after the platform's notification or at the next comment check.
You can also write to us at [email protected]. Give your profile name, a link to the comment or message and the brand's name. We pass the request to the agency and delete the data on its instruction, within 30 days.
You can also contact the brand directly.

If you left your address on the home page

Write to [email protected] and we delete the sign-up and any invitation within 30 days. Sign-ups without a registration are deleted after 12 months.

What may remain

data we must keep by law (e.g. invoices and accounting records);
database backups, which are overwritten automatically after a short time;
security log entries without data that would identify you.